Refund policy
Last updated: October 7, 2026
Returns
You may return most items within 30 days of delivery for a refund, as long as they are unused and in their original condition and packaging. Costumes may be tried on but must be unworn, unwashed and have all tags and packaging. Decorations must be unopened and unused.
How to start a return
Email us at woonpilhao@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back before we confirm, as returns sent without approval may not be processed.
Return shipping
For returns that are not due to our error, the buyer pays return shipping costs. Original shipping charges are not refundable. If the return is due to our error (a damaged, defective or incorrect item), we cover return shipping.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us within 14 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, including shipping, at your choice, subject to stock availability.
Note on product photos and designs
Some products are shown with supplier photos and the exact design, color, pattern or measurements may vary slightly, as noted on each product page. Minor variation as described on the product page is not a defect.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method, usually within 5-10 business days. Your bank may take additional time to post the refund.
Non-returnable items
- Items that have been used, worn, washed, altered or damaged by the customer
- Items returned without prior approval
- Gift cards
Order cancellations
To cancel an order, contact us as soon as possible. We can only cancel orders that have not yet shipped.
Late or missing refunds
If you have not received a refund within the time above, first check your bank account, then contact your card company, and then contact us at woonpilhao@gmail.com.
Contact us
Questions about returns or refunds? Email us at woonpilhao@gmail.com.