Returns & refunds.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at woonpilhao@gmail.com. Returns must be authorized before being sent. If your return is accepted, we will provide the appropriate return address and return instructions. Items returned without prior authorization may not be accepted.

You can always contact us for any return question at woonpilhao@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases.

We cannot accept returns on sale items or gift cards, except where applicable law requires otherwise.

If you have questions about whether your item is eligible for a return, please contact us at woonpilhao@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at woonpilhao@gmail.com.

This policy does not limit your statutory consumer rights.