Every season. Every celebration.
Questions? Start here.
Help with celebrations, products and orders. Can’t find what you need? Contact us.
What can I find here?
Explore costumes, clothing, decorations and party supplies for Halloween, Christmas, birthdays and New Year. Availability varies by collection.
Will my order arrive before my event?
Before ordering for a specific date, contact us with the product link, your destination and your event date. Delivery depends on the item, shipping route and carrier. An event date is not a delivery guarantee.
Where do you ship and how much does it cost?
Available destinations and shipping charges depend on the item and delivery address. Review the shipping options shown at checkout before paying. Contact us if your destination is not available.
How do I choose a size?
Check the measurements and fit information provided for the specific item. Sizing can differ between styles. If you need help, send us the product link and the size you are considering before ordering.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on the order’s fulfillment status.
How do I track an order?
Use the order-status link in your order confirmation. If shipment tracking has been added, the order-status page or shipping notification will provide it. For help, visit our order tracking guide.
What if an item is damaged or incorrect?
Contact us with your order number and a description of the issue. Keep the item and packaging while the issue is reviewed. If you email us, attach clear photos where possible.
How do returns work?
You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us before returning an item. Approved refunds are issued to the original payment method within 10 business days; your bank may need additional time. See our returns and refund policy for exclusions and full details.
Which payment methods are available?
The payment methods enabled for your order appear at checkout. Availability can vary by location and currency.
All prices and checkout charges are in USD.
Are sale items returnable?
Sale items and gift cards are excluded from our standard return policy, except where applicable law requires otherwise. See our refund policy for all exclusions. Contact us if an item arrives damaged, defective or incorrect.